Zippy ("we," "us," or "our") operates the Zippy mobile application and the website zippy-help.com (collectively, the "Platform"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform.

By using Zippy you agree to the collection and use of information as described in this policy.

1. What We Are

Zippy is a technology marketplace that connects customers with independent home-service professionals ("Service Providers"). We facilitate the booking and payment process but do not directly employ Service Providers or perform any home services ourselves.

2. Information We Collect

Information you provide:

Name and phone number (for account creation and OTP verification)
Address details (building, apartment, area — to dispatch a Service Provider)
Payment information (processed securely by Stripe; we do not store card details)
Booking details (service type, date, time, special instructions)
Communications you send us (support messages, feedback)

Information collected automatically:

Device information (device model, OS version, unique identifiers)
Usage data (pages visited, features used, booking history)
IP address and approximate location
Cookies and similar tracking technologies on the website

3. How We Use Your Information

To create and manage your account
To process and fulfill bookings
To send booking confirmations and updates (via SMS, WhatsApp, or push notifications)
To process payments
To improve our Platform, services, and customer experience
To communicate promotions, offers, and updates (you can opt out at any time)
To prevent fraud and ensure platform safety
To comply with legal obligations

4. Information Sharing

We share your information only as needed to provide our services:

Service Providers: Your name, phone number, address, and booking details are shared with the assigned Service Provider so they can perform the service.
Payment processors: Stripe processes your payment securely on our behalf.
Communication services: We use third-party services (e.g., AiSensy/WhatsApp) to send booking confirmations.
Analytics: We use analytics tools (e.g., Google Analytics, Microsoft Clarity) to understand how the Platform is used.
Legal requirements: We may disclose information if required by law or to protect rights, safety, or property.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

You may:

Access, update, or correct your personal information through the app
Request deletion of your account and associated data by contacting us
Opt out of marketing communications at any time

8. Children's Privacy

Our Platform is not intended for use by anyone under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@zippy-help.com

Terms of Service

Last updated: June 16, 2026

These Terms of Service ("Terms") govern your use of the Zippy platform. By using Zippy, you agree to these Terms.

1. Platform Role

Zippy is a marketplace that connects customers with independent Service Providers for home services. Zippy does not employ Service Providers and is not responsible for the actual performance of services. Service Providers are independent contractors, not employees or agents of Zippy.

2. Booking and Payment

Prices displayed are inclusive of applicable charges and are subject to change.
Payment is processed at the time of booking via the app (online payment or cash).
Cancellation and refund policies are communicated at the time of booking.

3. Limitation of Liability

To the maximum extent permitted by applicable law:

Zippy acts solely as an intermediary marketplace. We are not liable for any damages, losses, injuries, or claims arising from services performed by Service Providers.
Zippy is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of property, personal injury, or damage to belongings.
Any disputes regarding the quality of services should be resolved directly between the customer and the Service Provider, though Zippy may assist in facilitating resolution at its discretion.
Our total liability for any claim arising from the use of the Platform shall not exceed the amount paid by you for the specific booking in question.

4. User Responsibilities

You must provide accurate booking and contact information.
You must ensure safe and reasonable access to the service location.
You must treat Service Providers with respect.
You must not use the Platform for unlawful purposes.

5. Service Provider Disclaimer

Zippy screens Service Providers but does not guarantee or warrant the quality, safety, or legality of services provided. Customers engage Service Providers at their own risk.

6. Intellectual Property

All content, branding, and technology on the Platform are owned by Zippy and protected by applicable intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our prior written consent.

7. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

9. Changes to Terms

We may update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

10. Contact

For questions about these Terms, contact us at: support@zippy-help.com