TERMS
Terms of Service
Effective 5 September 2026
The service
Zippy is an AI accounts-receivable and collections product operated by Localservv (Zippy AI). Zippy drafts and sends collections communications, classifies replies, schedules calls, applies payments, and reports on receivables on behalf of the business that signs up ("customer"). These terms govern a customer's use of Zippy.
Accounts and workspaces
A customer is responsible for its workspace: the accuracy of the information it provides, the accounts and mailboxes it connects, and the team members it grants access to. The customer must keep its login credentials secure and is responsible for activity that happens under its account.
Acceptable use
Zippy may not be used for unlawful collections practices. The customer must comply with the debt-collection laws of the United Arab Emirates and of any other jurisdiction its collections activity touches, and must not use Zippy to harass, threaten, or mislead debtors. We may suspend a workspace that we reasonably believe is being used this way.
Customer data
The customer owns the data it puts into Zippy or connects to it, including its invoices, payment records, and communications with its debtors. By using Zippy, the customer grants us a licence to process that data solely to provide and support the service, as described in our Privacy Policy.
Human in the loop
Zippy suggests and, where configured, takes collections actions under the policies the customer sets for its workspace. The customer remains responsible for the communications sent from its own accounts and mailboxes, and for reviewing and configuring the policies under which Zippy acts.
Fees
Fees are as agreed in the applicable order form. Pilots may be provided free of charge for an agreed period. Fees for a paid subscription are payable in advance unless the order form says otherwise.
Availability and support
We aim to keep Zippy available and will give reasonable notice of planned maintenance where practical. Support is provided through the channels agreed with the customer.
Confidentiality
Each party will keep the other's confidential information confidential, and use it only to perform under these terms and any order form.
Limitation of liability
To the extent permitted by law, each party's aggregate liability arising out of or related to these terms is capped at the fees the customer paid in the 12 months before the claim arose. Neither party is liable for indirect, incidental, or consequential damages.
Termination
Either party may terminate as agreed in the order form, or if the other party materially breaches these terms and does not cure the breach within a reasonable period after notice. On termination, the customer's data is handled as described in our Privacy Policy.
Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have exclusive jurisdiction over any dispute arising from them.
Contact
Questions about these terms can be sent to info@zippy-help.com.